Join us to share a bright future
CCB Card Centre—the ideal place to launch your career
China Construction Bank (CCB) is one of the first batches of Chinese banks mass issuing international standard dual currency credit cards. Since the first dual currency credit cards were formally issued in 2003, there have been continuous growth in their market influence, competitiveness, customer satisfaction, risk control capabilities while there are steady gains in quality benefits, so much so that the Dragon Card has become one of the most trusted and favourite brand names in China.
In April 2007, CCB signed a memorandum of understanding on credit card collaboration with the leading credit card issuing bank in the US—Bank of America. Through this collaboration, the two giants will join hands to establish a top world-class credit card brand name for
With Dragon Card’s excellent performance and bright future, CCB Card Centre is undoubtedly an excellent starting point of your career. If you are innovative and are ready to accept challenges, you are cordially invited to join us to forge a bright future.
1. Positions Available and Qualifications
1.1 Senior Management Position in Marketing Planning: 1
Responsibilities: Formulation of credit card brand name strategies and advertising placement tactics; drawing up and implementation of marketing plans; drawing up and implementation of customer loyalty plans; product management and partnership relationship management.
Qualifications: Minimum seven years of hands-on experience in sales and marketing management or four years of hands-on experience in credit card marketing management; proficient in sales and marketing planning, brand advertising; strong in networking, organising, sales and business development; strong in business, product and synthetic analysis skills; good language and communication skills, particularly strong in coordinating and team building; graduate in finance, management, marketing or related subjects; grade six or above in university English.
1.2 Senior Management Position in Direct Selling: 1
Responsibilities: Drawing up of company-wide development programme and annual plans for credit card direct selling and direct selling teams; setting up of direct selling system and operating processes; organise and realise direct selling business throughout the bank; provide training and guidance in credit card direct selling throughout the bank; management of direct selling teams.
Qualifications: Minimum seven years of hands-on experience in sales channel management or four years of hands-on experience in credit card sales; strong in networking, organising, sales and business development; strong in business, product and synthetic analysis skills, good language and communication skills, particularly strong in coordinating and team building; graduate in finance, management, marketing or related subjects; grade six or above in university English.
1.3 Product Development: 10 vacancies
Responsibilities: Drawing up of company-wide programme and annual plans for product development; research and development of new products; analysis and management of product innovation; management of product development coordination; research and formulating of product development programmes; drafting of business process manuals of products.
Qualifications: Minimum four years of R&D experience in credit cards or related products; familiar with development processes of financial products; superior market data analysis skills; outstanding negotiation skills and affinity; superior coordination and team-building skills; good writing skills; graduate in computer studies, finance, management, marketing or related subjects; grade six or above in university English.
1.4 Product Management: 3 vacancies
Responsibilities: Setting up and improvement of product management systems; product analysis and assessment; formulating and implementing product plans; management of product processes; design of product manuals and related materials.
Qualifications: Minimum four years of experience in management of credit cards or related products; possessing sales and marketing knowledge and product planning capabilities; hands-on experience and skills in product promotion; superior coordination and team-building skills; strong writing skills; graduate in finance, management, marketing or related subjects; grade six or above in university English.
1.5 Alliance & Partner Product Sales: 3 vacancies
Responsibilities: Winning over of selling rights of alliance products; maintenance of alliance relationship; carrying out of design, promotion, maintenance and training related to alliance products.
Qualifications: Minimum four years of related experience and familiar with development processes of financial products; good public relations capabilities, outstanding negotiation skills and affinity; possession of all-round sales and marketing knowledge and outstanding product planning ability, well experienced and highly skilled in product promotion; superior coordination and team-building skills; strong writing skills; graduate in finance, management, marketing or related subjects; grade six or above in university English; priority will be given to applicants with experience in managing public sector clients.
1.6 Branding/Promotion & Advertising: 1
Responsibilities: Formulation of credit card branding strategies; drawing up of annual advertisement placing schedules; management of advertising agencies; management of design of credit cards, advertisements, promotion materials and basic information; management of design and production of advertisement and promotional copies; maintenance and renewal of everyday advertising channels; assessment of advertising effectiveness and input-output efficiencies.
Qualifications: Minimum four years of related hands-on experience in brand managing, advertising, media, etc; superior artistic and verbal abilities; superior ability in communication, coordination and working in teams; graduate in art, finance, management, marketing or related subjects; grade six or above in university English.
1.7 Promotion Planning: 2 vacancies
Responsibilities: Drawing up and implementation of annual credit card marketing plans; drawing up and implementation of customer loyalty plans; providing guidance and facilitation to departments involved in carrying out promotional activities; carrying out post-promotional assessment and evaluation.
Qualifications: Minimum four years of related experience in marketing planning of financial products or fast moving consumer goods; outstanding negotiation skills and good planning and implementation skills; superior ability in coordination and working in teams; graduate in finance, management, marketing or related subjects; grade six or above in university English.
1.8 Direct Sales Team Management: 2 vacancies
Responsibilities: Breaking down of credit card issuing and promotion plans into a number of stages; facilitating and realising card issuing duties; daily management of direct sales teams and provision of sales training.
Qualifications: Minimum four years of hands-on sales team management experience; superior management, coordination and interpersonal skills; good public relations and business development abilities; strong verbal skills; able to work under pressure to meet targets.
1.9 Senior Management Position for Merchant Acquiring Business: 1
Responsibilities: Drawing up of strategic plans and operating plans for merchant acquiring business; formulating and improving management processes, rules and regulations and operational codes of the merchant acquiring business; initiating specific development, promotion and optimisation of products for merchant acquiring business.
Qualifications: Minimum seven years of related experience; of which at least three must be in management position; conversant in credit card and merchant acquiring business; superior communication, coordination and management skills; good team building abilities; good overall verbal and writing skills.
1.10 Senior Management Position for Instalment Payment Business: 1
Responsibilities: Drawing up of strategic plans and operating plans for instalment payment business; formulating and improving management processes, rules and regulations and operational codes for the instalment payment business; initiating specific development, promotion and optimisation of instalment payment business systems, development of credit card instalment consumption credit business.
Qualifications: Minimum seven years of related experience; of which at least three must be in management position; conversant in credit card and personal consumption credit business; superior communication, coordination and management skills; good team building abilities; good overall verbal and writing skills.
1.11 Senior Position in Risk Management: 1
Responsibilities: Management of the standardised operational process for credit examination for credit card applications; company-wide management of credit card authorisation limits and training, appraisal and management of authorising personnel; organising and establishing a credit card authorisation centre; responsible for providing management, guidance, supervision and inspection of the credit card authorisation centre.
Qualifications: Good organisation and coordination skills with a minimum of three years of experience in managing a department; conversant in policies, laws and regulations related to finance and credits and possesses authorisation experience in personal loans or credit card business; superior overall verbal and writing skills.
1.12 Risk & Fraud Management: 3 vacancies
Responsibilities: Management of advanced warnings of risks in existing credit card accounts; analysis and prediction of credit card composite risks; management of anti-credit card money laundering.
Qualifications: Graduates in mathematics, statistics, operations research, computer science or related subjects; proficient in the use of business analytics software such as SAS, etc.; conversant in financial policies, laws and regulations; experience in personal banking business or risk management and control; superior analytical, judgmental and problem solving skills; good overall verbal and writing skills.
1.13 Senior Positions in Customer Service Management: 3 vacancies
Responsibilities: Drawing up of development programme for customer services; management of daily operations in the Customer Service Operating Centre; providing leadership for customer service teams in achieving KPIs for customer service; responsible for performance appraisal and recruitment management for personnel in the Operating Centre; programme planning, team building and implementation organising related to customer services.
Qualifications: Minimum eight years of related experience; of which at least three must be in management position; conversant in credit card and personal banking business; superior communication, coordination and management skills; good team building abilities; good overall verbal and writing skills.
1.14 Customer Service Operations Management: 5 vacancies
Responsibilities: Setting of performance indicators, appraising and management of daily operations in the Customer Service Operating Centre; establishment and management of customer service processes, management of knowledge base and operations; management of customer needs; coordinating operational management of different customer service branch organisations; establishing and managing subordinate teams.
Qualifications: Minimum six years of related experience; conversant in credit card and personal banking business; good overall verbal and writing skills; superior communication, coordination and management skills; strong in team work; priority will be given to applicants with call centre management experience.
1.15 Customer Service Training: 1
Responsibilities: Development of customer service training system and management of training quality; design of training programmes, drawing up of training schedules and drafting of training materials; develop trainers for customer service training and management of such personnel.
Qualifications: Minimum six years of training experience; conversant in credit card and personal banking business; good overall verbal and writing skills; superior communication, coordination and management skills; strong in team work; priority will be given to applicants with call centre management experience.
1.16 Customer Service Quality Management: 1
Responsibilities: Quality management of credit card customer services; conduct customer satisfaction surveys and draft survey reports; carry out inspections and checks on conformity of customer service operations; management of customer complaints.
Qualifications: Minimum six years of Quality Management experience; conversant in credit card and personal banking business; good composite verbal and writing skills; superior communication, coordination and management skills; strong in team work; priority will be given to applicants with call centre management experience.
1.17 Network Management: 1
Responsibilities: Planning, designing, configuration and reengineering of corporate network; network monitoring and maintenance of equipment therein.
Qualifications: Graduate in computer studies or related subjects; grade four or above in university English; minimum five years of experience in network planning, designing, implementation and maintenance; familiar with various network theories and the installation, testing, debugging and maintenance of network hardware; proficient in the installation, configuration and management of common network software; priority will be given to Cisco certificated applicants.
1.18 Software Development: 3 vacancies
Responsibilities: Analysis of credit card business needs; management of software development, testing and maintenance
Qualifications: Age 30 or below; graduate in computer studies or related subjects; grade four or above in university English; minimum three years of experience in software development; familiar with mainstream database technologies; proficient in the use of SQL, C++ or Java; familiar with Java application servers; priority will be given to applicants with development experience related to credit card business.
1.19 Senior Management Position in Data Analysis: 1
Responsibilities: Planning, establishing and managing of database systems; drawing up of rules and regulations, administration procedures and operating guidelines in database management; organising and initiating credit card data analysis and providing data analysis support; management of database model design and customer partitioning.
Qualifications: Minimum seven years of experience in credit card business, of which a minimum of three must be in data analysis; graduate in computer studies, mathematical statistics, applied mathematics, economics, finance or related subjects; priorities will be given to applicants with experience in the establishment, application and management of database.
1.20 Data Analysts: 14 vacancies
Qualifications: Design and development of credit card database models; analysis of customer partitioning, analysis and calculation of customer and product earnings; management and maintenance of database systems; management of data dictionary and metadata; providing definition and design of statements and analysis; providing data analysis training for service personnel.
Qualifications: Graduate in computer studies, mathematical statistics, applied mathematics, economics, finance or related subjects; proficient in the design of SAS and SAL programmes; professional knowledge in mathematical statistics and data mining; minimum three years of related experience with banks; priorities will be given to applicants with experience in developing models for credit ratings in personal consumption.
1.21 Training Management: 1
Responsibilities: Conduct surveys on training needs; carry out course development and formulating, organising, implementation and management of training programmes.
Qualifications: Knowledge of basic scope of human resources management and work processes; minimum four years hands-on experience in managing training for the financial industry and proficient in processes related to training; superior speech delivering, presentation and negotiation skills; superior overall writing skills and abilities in communication and coordination.
1.22 Remuneration Management: 1
Responsibilities: Establishment of systems and planning of programmes related to remuneration and fringe benefits, ensuring management of daily operations.
Qualifications: Knowledge of basic scope of human resources management and work processes; conversant in national and local remuneration and fringe benefit policies; minimum four years hands-on experience in managing remuneration and fringe benefits in the financial industry and proficient in processes related to remuneration management; basic understanding of database software; superior overall writing skills and abilities in statistical analysis, communication and coordination.
2. Basic Requirements
2.1 Full-time university graduates or above;
2.2 Good communication, coordination, verbal and writing skills, strong team-working abilities;
2.3 Age basically not older than 35; for senior positions, age basically not older than 40;
2.4 Residents registered in cities and towns in the Shanghai Municipality.
3. Employment Method and Remuneration
Successful candidates will sign an employment contract with China Construction Bank Corporation. Competitive remuneration and fringe benefits will be offered.
4. Job Location: Shanghai
5. Application Procedures
5.1 Interested candidates please visit the website of China Construction Bank Corporation at www.ccb.cn and download the “China Construction Bank Corporation Credit Card Centre Recruitment Registration Form”, which should be mailed back with relevant documents after the appropriate information has been filled in. Please indicate on the envelop the position being applied.
Applications should be mailed to: General Department, 32/F, China Construction Bank Corporation Credit Card Centre, 900 Lujiazui Ring Road, Shanghai.
5.2 Application Deadline: August 15th 2007 (Date of receipt according to the postmark date.)
5.3 Applicants who have met the required qualifications after screening will be invited to sit for a written examination. Those who have passed the written examination will be invited for interviews.
Application materials will be under the safeguard of the recruiting department and will not be returned. No uninvited visits will be entertained.
Download: “China Construction Bank Credit Card Centre Recruitment Registration Form”
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